Printed to order in the UK. Dispatched in 2 to 5 working days. Sent tracked.
In short: we deliver to UK addresses only. Your item is printed to order in 2 to 5 working days, then sent by a tracked service that typically takes 2 to 3 working days, so most orders arrive within 4 to 8 working days of being placed. Delivery is £2.99 per order, free on orders of £40 or more after any discount. For Christmas, see our Christmas order deadlines page.
Every keepsake is made when you order it, so delivery happens in two stages: we print it, then we post it. Here is how long each stage takes and what to do if anything goes wrong.
Where we deliver
At launch we deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. Deliveries to the Scottish Highlands and Islands and Northern Ireland may take one or two working days longer than the times below. We cannot yet deliver to the Isle of Man or the Channel Islands.
We do not yet ship outside the UK. If you would like us to, email us and tell us which country. We are keeping a list.
How long it takes
Stage 1, production: 2 to 5 working days. Your item is printed by one of our UK print partners. Working days are Monday to Friday, not including bank holidays. Orders placed after 2pm on a Friday, or over a weekend, start production on the next working day.
Stage 2, delivery: typically 2 to 3 working days. Orders are sent by a tracked service (usually Royal Mail or Evri, chosen by the print partner) and usually arrive two to three working days after dispatch.
In total, most orders arrive within 4 to 8 working days of being placed. Around Christmas and bank holidays it can take a little longer.
If you order more than one item, they may be printed by different partners and arrive as separate parcels on different days. Your tracking emails will tell you which item is in which parcel.
Delivery cost
Delivery is £2.99 per order to any UK address, shown clearly at checkout before you pay. Orders of £40 or more after any discount are delivered free. There are no other charges. We are not VAT registered, so no VAT is added to any price.
Tracking your order
When your item is dispatched we email you a tracking link. It can take a few hours for the carrier to show the first scan, so if the link looks empty at first, check again later in the day.
Christmas orders
Last order date for Christmas delivery in the UK: 12 December 2026.
Orders placed by 11.59pm on that date will be dispatched in time for Christmas. We will still print and post orders placed after it, but we cannot promise they will arrive before 25 December. We update this date on this page and on every product page as Christmas gets nearer, so please check it before you order.
Your delivery address
Please check your address carefully at checkout, including the postcode and any flat or house number. We print the label exactly as entered. A parcel the carrier cannot deliver goes back to our print partner, not to us, so if your tracking shows it is being returned, email us with your order number and we will arrange to send it again. If the address was incomplete, we may ask you to cover the cost of a second delivery.
If you need to change your address after ordering, email us straight away. Orders go to our printer within about 10 minutes of payment, and after that we cannot promise the address can be changed, so please check it before you pay.
If your order is late
- Check the tracking link in your dispatch email first. It shows where the parcel is and whether the carrier has tried to deliver.
- If the tracking has not moved for five working days, or your parcel has not arrived within ten working days of dispatch, email us with your order number.
- We will chase the carrier for you. If the parcel is lost, we will reprint and resend your keepsake free of charge, or refund you in full if you prefer. You will not be asked to wait for a carrier investigation to finish.
Damaged in transit
If your parcel arrives damaged, do not send it back. Keep the box. Email us one photo or a short video showing the box, the design and the damage together, within 30 days of delivery. We will send a replacement free of charge, or refund you in full if you prefer. If you no longer have the box, still get in touch. Our full policy is on the Returns and refunds page.
Last updated: 25 October 2026.
Questions? Email us at hello@keptbyyou.co.uk and we will reply within one working day.
Kept by You is the trading name of Khurram Yaseen, sole trader, 39 Heather Road, Birmingham, B10 9TE, United Kingdom, hello@keptbyyou.co.uk, 07849 495050.